In some circumstances, it can currently take up to 4.5 months to conduct an initial assessment for some complaints, particularly if they are complex. We are doing everything we can to reduce this time. You can find average timescales for each stage of complaint handling across all types of complaints here.

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Data Protection Policy

| HR policies | Corporate

This policy applies to all employees and to contractors with access to personal data.  It sets out how the organisation will ensure that personal data is managed safely, effectively and
in line with the requirements of the GDPR.

This policy is supplemented by the ESC's Data Protection Procedures

Download publication as pdf
Download Data Protection Policy publication as pdf
Download publication as word document
Download Data Protection Policy publication as word document